Shipping policy

Delivery costs will vary depending on destination of products and total weight of package.

Please allow 5-7 working days for UK deliveries on items that are in stock, international deliveries will vary.

Most items are printed to order. Delivery is therefore usually between 3- 4 weeks.

Naruse Design is not responsible for import duties for International shipments.

Additional time scales / deliveries will apply to bespoke services due to the specifications being a tailored service.

Quoted delivery times are given as an estimate.

All goods are dispatched suitably packaged for transit purposes only. The product will be sent by recorded delivery and tracked, providing you with the most reliable service.

Items must be thoroughly checked for damage at point of receipt. After goods have been accepted/ signed for by the courier, Naruse Design can accept no responsibility of damage to your item.

If your item does arrive damage, do not accept the delivery and contact Shiori Naruse immediately at hello@narusedesign.com

A proof of damage, for example a photograph of the damage, may be required. Upon return of damaged/incorrect/ unwanted good, the full price of goods will be refunded through the payment method used to purchase the goods.

It is very important you provide an address where someone will be available to sign for your delivery.

Naruse Design will hold no responsibility for loss or damage to your order once it has been dispatched. Naruse Design can not be held responsible for any late delivery.

Naruse Design do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.